Since 2002, reenex Neo-Collagen™ Technology has been approved by FDA3 and CE. We are dedicated to providing women with professional, personalized service to help stop premature skin aging. reenex Neo-Collagen™ has been delivering on its promise of 3-Year Youth Revival1* for over 150,000 customers6.
Neo Derm
A World Class Medical Aesthetic Enterprise
reenex is a professional medical aesthetic brand under Neo Derm Group.
Since its inception in 1997, Neo Derm has become an industry leader in Hong Kong.
Building on profound knowledge and substantial experience in medical aesthetics, Neo Derm has gone on to win the HKMA Quality Award - Gold Award, the first and only beauty group in Hong Kong to achieve this feat.
No.1 Medical Aesthetic 3 Guarantees
Neo-Collagen™ System
Since 2002, 150,000 females6 have witnessed the effects of 3-Year Youth Revival1*
Precise Technology
The laser technology targets the collagen zone with precision to stimulate collagen self-regeneration, erasing visible signs of premature skin aging
Efficacy · Internationally Accredited
The technology is approved by U.S. FDA3 and EU CE for its safety and efficacy
Offer is only applicable to new female customers of reenex aged 18 or above.
The trial will be carried out at reenex centres in Hong Kong. Advance registration and reservation are required to enjoy the offer.
Please present your Hong Kong/ Macau/ PRC ID card for verification and registration prior to the treatment.
Please be punctual or call (852)2972 0388 at least 24 hours prior to the treatment to reschedule the appointment.
Customers with a successful reservation will receive a SMS or call prior to the treatment to complete the confirmation process, otherwise the booking will be rescheduled.
The free gift will be available upon completion of treatment.
The treatment results and progress may vary with individual’s skin or physical conditions.
The offer cannot be used in conjunction with other promotional offers or discount and cannot be exchanged for cash and/ or other gifts.
You may request a refund within 24 hours of purchase by calling the customer service hotline at (852)2972 0390 or sending email to cs@neoderm.com.hk. An administrative charge at 9% of the treatment cost will be charged.
reenex may amend these Terms and Conditions anytime without prior notice.
In case of disputes, reenex reserves the right of final decision relating to these Terms and Conditions.
reenex - Pre-treatment statement and instructions
To deliver a safe and effective treatment, please observe the following instructions before the treatment:
Avoid sunburn/ sunbath 2 weeks before treatment
Avoid topical anti-acne drugs or dermatologic prescriptions on the face 2 weeks before treatment
Avoid chemical peel, intense pulsed light, laser, radio frequency micro needles, etc at least 4 weeks before treatment
“HGF Cell Regeneration Treatment”
Stopped Accutane or any medication for the same purpose for at least 1 year
No facial injection 3 months before treatment, e.g. Hyaluronic acid, glycosaminoglycans or silicone.
Had surgery over or around the treatment area in the past six months (depends on the surgical site and treatment area)
Sorry!
Offer only available to first-time trial user of reenex treatment and new female customer aged 18 and above.
Sorry!
Offer only available to first-time trial user of reenex treatment and new female customer aged 18 and above.
For enquiries, please call 2972 0388, thank you!
Thank you!
Sorry!
Privay Policy
NEO DERM Group Limited (“NEODERM”, “we”, “our” or “us”) takes your privacy seriously. This policy covers how we treat personal information that we collect and receive both online and off-line, including information related to your membership registration and enquiry, past use of www.NeoDerm.com.hk and information that you provide at our beauty treatment centers (dermes, reenex, elyze, Evvus and Vigene), BIODERMA concept store and online shopping platform (www.ndbeauty.com.hk). Personal Information is any information about you that is personally identifiable like your name, address, email address, identity card number, phone number, medical record, and includes those that is not otherwise publicly available.
When we collect your Personal Information online, a Personal Information Collection Statement will appear on the screen of your electronic device or you will be reminded if you are giving your Personal Information at our beauty treatment centres and our concept store. You will be given the choice to reject giving us your personal information and you are to remind that we may not be able to accommodate your request and/or Service, if you refuse to provide us with the required information.
By visiting and/or continuing to visit our Website, you agree that we will collect, use, and store your personal information in accordance with this Privacy Policy, as amended from time to time. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of our Website following the posting of changes to this policy will be deemed as your acceptance of those changes.
This Privacy Policy is incorporated into and forms part of our Terms of Use. We have structured our Website so that, in general, you can visit us without identifying yourself or revealing any personal information. Once you choose to voluntarily provide us with your Personal Information, you can be assured that it will only be used to support your customer relationship with NEODERM.
You may wish to access, verify, update any of your Personal Information we hold. To do so, please contact our customer service (contacts set out below).
In case of discrepancy between the English and Chinese versions of this Privacy Policy, the English version shall prevail. If any part of the Chinese version is unclear, reference shall be made to the English version.
Personal information collection and use
We use your personal information for the following purposes:
to provide customer services;
to follow up on your enquiries and Services;
send online and offline promotional offers and newsletters;
to contact you through email, phone, SMS, WhatsApp and other online social media/ platforms;
improve our Services;
for marketing and promotions of our Services;
data analysis and market research;
to enhance and improve the content of our Website;
to identify the usage trends of our Website;
to analyze the effectiveness of our marketing campaigns.
You can opt-out of receiving direct marketing promotions from us by emailing us at privacy@neoderm.com.hk OR by clicking the “Unsubscribe” link shown in the promotional message. A confirmation of unsubscription message will be sent to your designated email address within 10 working days upon received of your request. Should you not receiving our confirmation message, please notify us immediately. No fee will be charged for the cancellation arrangement.
We are not responsible for information received other than required. This information will be regarded as non-confidential and we shall have the right to disclose or delete at our discretion with no payment or any compensation to the information providers. If information received might be considered as misconduct or unlawful acts, the law enforcement authority will be notified at our discretion and they may commence investigation. We reserve the right to terminate your account and take up further legal action.
Cookie
We use cookies as a device on our Website to collect your browsing history automatically, such as time spent on the Website, pages visited, language preferences, etc., to allow us to recognize the electronic device that you used in order to help make your recurring use of our Website more convenient. We also use cookies to gather statistical information about Website usage to enhance and improve the content of the Website, our Services and analyze the effectiveness of our marketing campaigns.
Most browsers accept cookies automatically and you may configure the browser of your electronic device to disable cookies. Please be reminded that by doing so you may not be able to use all features and services offered on our Website.
Whenever users visit our Website, we collect IP addresses automatically through our server log files. These IP addresses are collected for calculating Website usage levels, administering the Website and helping to solve server problems when they occur.
Information sharing and disclosure
We do not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide Services that you have requested or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with us under confidentiality agreements to process your personal information and maintain our database;
Any financial institutions, charge or credit card issuing companies, credit information or reference bureau, or collection agencies where necessary to establish and support the payment of any products and services being requested by you;
We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims; and
We believe it is necessary to share such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms and Conditions of Use, or as otherwise required by law.
Confidentiality and Security
We limit access to personal information about you to our staff, business service providers, and business related partners, who we believe reasonably need to come into contact with that information to provide Services to you or in order to do their jobs;
www.NeoDerm.com.hk supports multi SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as personal information, financial services information or payment information;
We will take reasonable steps to protect your personal information, and you are reminded that no online or offline data transmission or data storage system can be guaranteed to be 100% safe and risk free.
Data Retention Period
We will only retain your personal information for the period that is necessary to fulfill the purposes stated in this Privacy Policy, except if it is permitted by the law or required to fulfill legal obligation. Data that is no longer required will be disposed of in a safe and proper manner.
Cross-border transfer
Your personal information may be processed and stored in locations other than in Hong Kong for our business operations if needed; under such circumstances reasonable security of your personal information will be guaranteed.
Amendments
NEODERM reserves the right to change any of the terms of this Privacy Policy at any time at our sole discretion. Any changes of the Terms of Use (Terms and Conditions of Use and Privacy Policy) will be effective upon its posting on the Website and the date of “Last Updated” will be shown on the bottom of the revised page. Your continued use of our Website following the posting of the revised or amended terms shall signify your acceptance of such changes.
Contact Us
Should you have any questions regarding to the Terms of Use, please feel free to contact us during office hours from Monday to Friday at 9am – 5pm at:
